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About The Course
Build confidence in Retail Insurance
The Further Education and Training Certificate: Retail Insurance NQF Level 4 is designed for people who sell or arrange insurance products as part of a broader retail, sales or service role.
The programme combines essential long-term and short-term insurance knowledge, helping learners provide informed, professional and compliant service to customers.
SAQA ID: 66609
NQF Level: 4
Credits: 140
Entry requirement: Communication and Mathematical Literacy at NQF Level 3
Last date for enrolment: 30 June 2028
Last date for achievement: 30 June 2031
You will build practical knowledge in:
Long-term and short-term insurance
Retail insurance products
Motor and transportation insurance
Credit life and debt-protection cover
Insurance legislation, ethics and compliance
Customer care and professional communication
Financial literacy and personal risk
Telesales and client relationships
Computer literacy
Current insurance developments and trends
Electives can be selected to match the learner’s specific work role and the insurance products offered by the employer.
This programme is ideal for:
Retail employees who sell insurance products
Telemarketing and call-centre employees
Finance and insurance managers at motor dealerships
Vehicle sales employees
Furniture and appliance sales employees
Travel agents
Estate agents offering credit life or related cover
Employees selling debt-protection or credit insurance
Agents arranging cover for goods in transit
Sectional title managing agents
Aviation management agents
Employees who offer insurance but do not work directly for an insurer
Learnerships
Our structured 12-month learnership combines learning with practical workplace experience. It is ideal for employers who want to develop knowledgeable, professional and customer-focused employees.
Corporate groups
Corporate programmes are available for groups of 10 or more learners through:
Self-paced learning
Facilitated learning
The programme can be completed over 8 to 18 months, depending on the delivery method and the organisation’s requirements.
Individual self-study
Our flexible self-study option can be completed over 8 to 18 months. Learners receive structured learning material and academic support, allowing them to study around their work and personal responsibilities.
Recognition of Prior Learning may also be available to experienced retail insurance employees.